Some frequently asked questions from our customers

Why do I need a regular Eye Exam every year or two?

Eyes generally do not let you know when something is not right.  The changes can be so gradual that you would not even notice.  Eye Exams are also not only to see whether you need glasses or a change of prescription.

They are very useful tools for diagnosing other health problems such as glaucoma and diabetes at an early stage.

I am diabetic but my eyesight hasn’t changed, why do I need to have a yearly Eye Exam?

Diabetes can affect the tiny blood vessels in your eye and the optometrist can look for these early signs before they damage your vision.

How old does my child need to be for an Eye Exam?

If you are worried about the vision of your child you can schedule an appointment at any age.  We have patients under the age of one.

The usual time to start regular eyes tests would be around age 5 when children learn to read. It is very important to make sure your child has his eyes tested as poor eyesight can affect his studies at school.  Children are entitled to have a yearly FREE NHS eye test.

I have tried wearing contact lenses a few years ago but did not get on with them, any chance I could wear them now?

Contact lens improvements have been happening at great speed over the past few years and this means that many people who previously could not tolerate them are now happy contact lens wearers.  The best way to find out which lens is best for you is to have a tolerance test.

If you are worried about the vision of your child you can schedule an appointment at any age.  We have patients under the age of one.  The usual time to start regular eyes tests would be around age 5 when children learn to read. It is very important to make sure your child has his eyes tested as poor eyesight can affect his studies at school.  Children are entitled to have a yearly FREE NHS eye test.

Can I purchase contact lenses with an expired prescription?

Law requires contact lens wearers to have a valid contact lens certificate to purchase contact lenses, both in store and online.  We recommend a contact lens aftercare appointment every 6 month as well as a contact lens examination once a year.

Contact lens prescriptions are only valid for a year so be sure to allow enough time to make an appointment before you run out of contact lenses.

Why can I not use my spectacle prescription to buy contact lenses?

Your spectacle prescription is different from your contact lens prescription and therefore cannot be used to purchase contact lenses

My contact lenses are irritating my eye, what should I do?

When in doubt, take them out!  Discomfort can be caused by many factors such as deposits on the contact lens, dry eyes or changes in your eyes.  It is therefore best to make an appointment to check that everything is fine.

Need some help with putting contact lenses on or removing them?

Watch this short video to remind you what to do!  Just remember, good hygiene is imperative to avoid infections, so be sure to wash and dry your hands well before handling contact lenses.

Why do I need an up to date pair of glasses even if I wear contact lenses all day?

On occasion your eyes may feel irritated or be infected and you will need a pair of glasses to wear.  Not having a pair of spectacles will tempt you to wear your contact lenses even when you shouldn’t and hence risk the health of your eyes.

Terms and Conditions


These terms and conditions govern your use of our website. Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

Site Access

1.1. You will be able to access the majority of this Website without having to register any details with us. [However, particular areas of this Website may only be accessible only if you have registered.

Use of website

2.1. You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

2.2. The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

2.3. Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission.

Site Uptime

3.1. We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

3.2. This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.

Visitor Conduct

4.1. With the exception of personally identifiable information, the use of which is covered under our Privacy Policy (found on our website) any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

4.2. When using this website you shall not post or send to or from this Website any material:

4.2.1. for which you have not obtained all necessary consents;

4.2.2. that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.

 4.2.3. which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

4.3. We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.

Links to and from other websites

5.1. Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk.

5.2. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:

5.2.1. you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;

 5.2.2. you do not misrepresent your relationship with us or present any false information about us;

5.2.3. you do not link from a website that is not owned by you and

 5.2.4. your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.

5.3. If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.


6.1. We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.

6.2. The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.

Exclusion of Liability

7.1. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.

7.2. Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.

Governing Jurisdiction

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of English Law.

Our Details

Business Name: Gavzey Opticians
Business Address: 54 The Market Place Hampstead Garden Suburb London
Business Email:
Phone: 020 8731 9999

Privacy & Cookies Policy

This Privacy Policy together with our terms & conditions and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We may retain and process all information, including sensitive personal data, given by you to us for purposes including marketing, administration, statistics, business creation and development. This includes information provided at the time of registering to use our site, subscribing to our service, ordering products, posting material or requesting further information which is collected automatically when you visit the site by the use of “cookies” which are stored on your computer’s hard drive by your browser. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. We may record the personal information both manually and/or on a computer database and will be the data controller for this information.

In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets. By submitting your personal data, you agree to this transfer, storing or processing.

We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post, email or telephone.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms & conditions. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Any third party sites to which the website carries links are not covered by this Privacy Policy and we are not responsible for, and makes no representations or warranties about, any such links or the availability, content or security of such sites.

You can obtain from us a copy of the information which we hold about you which is subject to the Data Protection Act 1998 (for which we may make a small charge) and contact us to correct any inaccuracies in your information.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.